Accessibility Commitment for Waste Removal South Kensington

Waste Removal South Kensington is committed to providing a website and service experience that is accessible, inclusive and easy to use for as many people as possible. We want residents, businesses and visitors in the South Kensington area to be able to find information about waste removal, recycling and bulky item collections without barriers.

Our goal is to ensure that people with disabilities, older users and those using assistive technologies can access our information and request services as independently as possible.

Standards and WCAG 2.1 AA Compliance

We aim to meet the Web Content Accessibility Guidelines WCAG 2.1 at level AA. These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, hearing, cognitive and motor impairments.

In developing and maintaining the Waste Removal South Kensington website, we work towards:

Ensuring text has sufficient colour contrast against its background so it is readable by users with low vision.

Using clear headings and logical structure so that content is easy to navigate and understand.

Providing text alternatives for images and icons so that screen reader users understand the purpose and meaning of visual content.

Creating layouts that adapt to different devices and zoom levels, supporting users who need larger text or who access the site on mobile devices.

Screen Reader Support

The website is designed to work with popular screen readers so that people who cannot see the screen, or who find reading difficult, can still access information about waste removal in South Kensington.

To support screen reader users we:

Use meaningful page titles, headings and labels so that users can understand the structure of each page.

Provide descriptive alternative text for important images that communicate information or perform a function.

Avoid using images of text where possible, so that screen readers can read all written content clearly.

Work to ensure that forms, such as contact or booking forms, have labels and instructions that can be understood when using assistive technology.

Keyboard Navigation

The Waste Removal South Kensington website is designed to be navigable using a keyboard alone, without the need for a mouse or trackpad. This helps people with motor impairments, some screen reader users and anyone who prefers or needs to use a keyboard.

Our keyboard accessibility features include:

Logical and predictable tab order when moving between links, buttons and form fields.

Visible focus indicators so that keyboard users can always see which element is currently selected.

The ability to activate buttons and links using the keyboard, including the Enter and Space keys where appropriate.

Avoiding content that automatically moves or updates without a clear way to pause or control it.

Continuous Improvements

Accessibility is an ongoing process. We regularly review the Waste Removal South Kensington website to identify areas where we can improve. When we add new content or features about rubbish collection, skip hire or bulky waste removal, we aim to build them with accessibility in mind from the start.

If we discover accessibility issues, we assess their impact and work to fix them within a reasonable timeframe, prioritising problems that could stop people from accessing important information or requesting services.

Contact for Accessibility Requests

If you experience any difficulty using the Waste Removal South Kensington website, or if you need information about our waste removal services in a different format, we are ready to help.

You can contact our team to:

Request information in large print, audio, easy read or another accessible format.

Report a problem with screen reader access, keyboard navigation or any other accessibility feature.

Ask questions about our accessibility work or suggest improvements.

Please contact our customer service team by phone or email. When you get in touch, let us know the web page you were trying to use and describe the issue as clearly as you can. This will help us understand the problem and work towards a suitable solution as quickly as possible.

We value feedback from all users in South Kensington and beyond, and we use this information to improve both our website and our waste removal services for everyone.